Terms of Service

About These Terms

These Terms of Service apply to every order placed on SoleFamily. By browsing the store or completing a purchase, you agree to the terms below. If anything is unclear, contact us by WhatsApp or through the contact form before placing your order.

Orders and Payment

All orders are subject to availability and confirmation of payment. Checkout is secure, and your payment details are handled through our secure checkout process. Once your order is confirmed, we prepare it for dispatch. If an item becomes unavailable after you order, we will contact you using the details you provided.

Shipping

• Shipping takes 7-15 business days.
• Orders ship with a tracking number, which we send once your order leaves our warehouse.
• Free shipping applies to orders over $50.
• Delivery times are estimates and can vary by destination.

Returns

Returns are accepted within 30 days of delivery. Shoes should be returned in the condition you received them, with the original packaging where possible. To start a return, contact us by WhatsApp or through the contact form and we will explain the next steps.

Product Information

We describe every pair as accurately as we can, including brand, model and sizing details. Colors can look slightly different from screen to screen. If you have a question about a specific pair before ordering, ask us first and we will help.

Pricing

Prices are shown on each product page and can change without notice. The price you see at checkout is the price that applies to your order.

Acceptable Use

You agree to use this store for lawful purposes only and to provide accurate information when ordering. Do not attempt to interfere with the store, its checkout or its security features.

Support

Our team answers questions about sizing, orders, shipping and returns by WhatsApp or through the contact form. Reach out any time and we will get back to you.

Changes to These Terms

We may update these terms from time to time. The version published on this page applies to your order at the time of purchase. Continued use of the store means you accept the current terms.