Contact Us

Questions about a pair of sneakers, a retro release or an order on its way? The SoleFamily team is here to help. We sell branded sneakers at discount prices, and we know that getting the right pair matters — whether you are chasing a retro colourway you remember or picking an everyday pair you can wear all week.

How to reach us

You can contact our support team in two ways:

• Message us on WhatsApp for quick questions about sizing, stock or an order on its way.
• Use the contact form on this page and we will get back to you.

When you write, include your order number if you have one. It helps us find your order faster and answer without going back and forth.

Orders and delivery

Every order ships with a tracking number, so you can follow your sneakers from dispatch to your door. Shipping takes 7-15 business days. Orders over $50 ship free, and checkout is secure.

If tracking has not updated for a while, send us a message and we will look into it with the carrier.

Returns

Changed your mind or the fit is not right? Returns are accepted within 30 days of delivery. Get in touch through WhatsApp or the contact form and we will explain the steps.

Sizing and styling questions

Not sure which size to pick, or how a retro pair fits compared with a modern one? Ask us before you order. We are glad to talk fit, materials and how a pair wears with your everyday rotation. If you are deciding between two pairs, tell us what you usually wear and we will help you choose.

What to include in your message

• Your order number, if your question is about an existing order.
• The model and size you are asking about.
• A short description of the issue, with photos if relevant.

We answer questions about sneakers, sizing, orders and returns. Send your message through WhatsApp or the contact form and our team will help you get the right pair on your feet.