FAQ
What brands does SoleFamily sell?
We stock sneakers from Nike, Air Jordan and Adidas. That range covers retro releases people have loved for years alongside newer colorways that fit easily into everyday rotation.
How do I choose the right size?
Sizing varies between brands and even between models, so check the size label on any pair you already own and compare it with the size chart on the product page. If you are unsure, message us on WhatsApp before ordering and we will help you pick.
How long does shipping take?
Shipping takes 7-15 business days. Every order ships with a tracking number so you can follow the delivery from dispatch to your door. We ship worldwide.
Do you offer free shipping?
Yes. Orders over $50 ship free. Orders below that amount are charged at the rate shown at checkout.
How can I pay, and is checkout secure?
Checkout is secure, so your payment details are protected. You will see the total, including shipping, before you confirm the order.
What if the sneakers don't fit?
You can return pairs within 30 days of delivery. Keep the sneakers unworn apart from trying them on, and send them back in their original box. Contact us first and we will explain the return steps.
How do I get support?
Reach us on WhatsApp or through the contact form. We can answer sizing questions, help with tracking and guide you through a return.
What makes a retro pair worth wearing today?
Retro releases carry the details that made them memorable in the first place: the original shape, the right color blocking, the small touches that fans notice. For everyday styling, a clean retro shoe works with denim, joggers or shorts without much thought. Nike and Adidas models out now include plenty of low-key colorways, while Air Jordan pairs give you a bolder option when you want the sneakers to lead the outfit.
How often do you add new pairs?
Our range changes as pairs sell through and new drops arrive. Check back regularly, and if you are looking for a specific model, ask us on WhatsApp and we will let you know what is available.
Anything else? Send us a message and we will help you find the pair.