Shipping

Every pair you order from SoleFamily ships with a tracking number, so you can follow your sneakers from the warehouse all the way to your door. Tracking details are sent once your order leaves, and you can check the status at any time.

Delivery Times

Shipping takes 7-15 business days. This covers orders to all the destinations we serve. Keep in mind that weekends, public holidays and customs checks can add a little time, so plan ahead if you are waiting on a pair for a specific date.

Shipping Cost

• Free shipping on orders over $50.
• Orders below that amount are charged a shipping fee shown at checkout.
• The exact cost is calculated before you pay, so there are no surprises later.

Tracking Your Order

When your order ships, you receive a tracking number by email. Use it to see where your package is and when it is expected to arrive. If the tracking has not updated for a few days, that is usually normal during transit between sorting centers.

Returns

If a pair does not fit or is not what you expected, you can return it within 30 days of delivery. Make sure the sneakers are unworn and in their original packaging, with the box intact. Returns help keep sizing simple, whether you are trying a new silhouette or replacing a well-worn favorite.

Checkout

All orders are placed through secure checkout. Your payment details are processed safely, and you receive an order confirmation right after you buy.

Questions About Shipping?

Support is available by WhatsApp or through the contact form. Reach out with your order number if you need help with tracking, delivery times or a return, and someone will get back to you.

Whether you are after a retro release for the collection or a clean everyday pair to wear on repeat, we pack every order with care and send it on its way with tracking included.