Privacy Policy
SoleFamily respects your privacy. This policy explains what information we collect when you browse or order sneakers from our store, how we use it, and the choices you have.
Information we collect
When you place an order, we collect the details needed to process and deliver it, including your name, shipping address, email address and phone number. We also receive order details such as the sneakers you selected and your order total. Payment information is handled by our secure checkout provider; we do not store full payment card details on our site.
We may also collect basic technical information, such as your browser type and the pages you visit, to keep the store working properly and to understand which releases and styles are most viewed.
How we use your information
- To process your order and prepare it for shipping.
- To send order updates, including your tracking number once your sneakers ship.
- To answer questions sent through WhatsApp or our contact form.
- To handle returns requested within 30 days of delivery.
- To keep the checkout secure and prevent fraudulent orders.
- To improve the store and the way we present sneaker releases and styling content.
Shipping and delivery details
We share the information required to deliver your order with the carriers that handle shipping. Shipping takes 7-15 business days, and every order ships with a tracking number so you can follow your pair along the way. Free shipping applies to orders over $50.
Sharing and retention
We do not sell your personal information. We share it only with service providers that help us run the store and fulfill orders, such as payment processors and shipping carriers, and only as needed for those tasks. We keep order records for as long as necessary to support returns, resolve disputes and meet legal obligations.
Your choices
You can contact us to request access to, correction of, or deletion of your personal information. If you would like your order details updated or removed from our active records, reach out using the contact form or WhatsApp and we will help.
Security
Secure checkout is used for all orders, and we take reasonable steps to protect the information you share with us. No system is completely immune to risk, so please use care when sharing personal details online.
Contact
For privacy questions, contact our support team by WhatsApp or through the contact form on the site.